Recent Case Study

Supporting one of Europe’s largest mobility mergers by structuring system landscapes, defining integration paths, and building the governance needed to align dozens of countries into one unified operating model.

Supporting one of Europe’s largest mobility mergers by structuring system landscapes, defining integration paths, and building the governance needed to align dozens of countries into one unified operating model.

Transforming disconnected customer data, inconsistent pricing, and unstructured workflows into a structured CRM with clean data, clear processes, and a stable CRM ↔ ERP integration.

Fixing a broken onboarding process where new hires started without devices or access by replacing incomplete Word forms with one automated workflow that gives HR and IT everything they need from day one.

Transforming the clinic’s digital experience with a client loyalty app that makes treatments, progress, bookings, and rewards fully transparent. The result: higher engagement, stronger retention, and a modern customer journey that clients actually return for.

Modernising the way Private Banking reports were created across four countries by unifying logic, workflows, and documentation. This ensured consistent, reliable client reports and enabled teams to work faster, clearer, and more aligned.

Red Star is an international tomato producer dealing with major inefficiencies caused by inaccurate supply forecasts. These inaccuracies created a cycle of overproduction, waste, shortages, and missed revenue opportunities. I was responsible for analysing the forecasting process, identifying root causes, and delivering a clear, data-driven roadmap for a scalable solution.

Turning a hospital’s phone-driven incident process, where critical P1 calls couldn’t get through, into a structured ITIL workflow with clear escalation, root-cause handling, and a self-service portal that teams actually started using.

ICTU is an implementation organization supporting the Dutch central government with digital public services, such as the NORA architecture principles. I was brought in to redevelop their Beheerplan-wiki: restructuring the content, clarifying responsibilities, and creating a maintainable governance model.

I supported De Haagse Hogeschool in redesigning their student exam registration process, removing bottlenecks and bringing structure to a sattered process.